Refund & Cancellation Policy

Last updated: May 20, 2026

At tryonwigs.com (operated by TryOnWigs, "we", "us", or "our"), customer satisfaction and billing transparency are our highest priorities. Because our virtual AI wig try-on services generate personalized, compute-intensive digital assets instantly upon request, this Refund & Cancellation Policy ("Policy") outlines your rights and procedures regarding refunds and recurring subscription cancellations.

1. Subscriptions & Cancellation

How to Cancel

You may cancel your recurring subscription (Monthly or Yearly plan) at any time without fees or penalties:

• Customer Support Cancellation: You can email us at support@tryonwigs.com with the subject "Cancel Subscription" and your account email, and our team will process the cancellation within 24 business hours.
• Payment Portal / Receipt Link: You can access the self-service billing management link included in your official order receipt email to manage or cancel subscription renewals anytime.

Cancellation Effective Timing

When you cancel your subscription:

• Auto-renewal is canceled immediately. Your payment method will not be charged again.
• You retain full access to your remaining plan features and credits until the end of your current paid billing period.

2. Refund Eligibility

Because AI image generation consumes substantial, irreversible third-party GPU compute resources, credits used and fully delivered previews are generally non-refundable. However, we are committed to fairness and honor refund requests under the following circumstances:

Eligible Refund Scenarios

1. Technical Failure / System Outage: If credits were deducted but our system experienced an unrecoverable server failure, rendering failure, or crash, and credits were not automatically restored.
2. Duplicate or Erroneous Charges: If you were accidentally billed more than once for the same transaction due to a network glitch.
3. 7-Day Review Window for Unused Credits: If you purchased a Credits Pack or subscription within the last 7 calendar days and have not consumed any of the newly purchased credits, you are eligible for a 100% full refund upon request.

Ineligible Scenarios

• Subjective dissatisfaction with aesthetic style variations (e.g., trying a color or cut that you personally feel does not match your preference, while the AI correctly performed the styling).
• Accounts that have engaged in fraudulent activity, abusive usage, or violations of our Acceptable Use Policy.

3. How to Request a Refund

To submit a refund request:

1. Send an email to support@tryonwigs.com with the subject line: Refund Request - [Your Account Email].
2. Include:
   • Your registered account email address;
   • Transaction Order Number or Checkout ID (found on your payment receipt email);
   • A brief description of the technical issue or reason for the request.

4. Processing Time & Payment Method

• Review Period: Our customer support team will investigate and respond to all refund requests within 3 business days.
• Payout Method: Approved refunds will be credited back directly to the original payment method (e.g., credit card, Apple Pay, Google Pay) via our authorized Merchant of Record payment processor.
• Bank Settlement: Depending on your issuing bank, refunded funds typically appear on your statement within 5 to 10 business days.

5. Contact Support

If you have any questions about your billing, charges, or cancellations, please reach out to:

• Customer Support Email: support@tryonwigs.com
• Response Commitment: Within 24–48 business hours

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