Contact Customer Support
At Try On Wigs (tryonwigs.com), we are committed to providing responsive, helpful customer service for all users, whether you need assistance with an AI try-on generation, have questions regarding your credits, or need support with your subscription billing.
Direct Email Support
For all general inquiries, technical support, and billing questions:
- Official Support Email: support@tryonwigs.com
- Billing & Account Inquiries: support@tryonwigs.com
- Response Commitment: We guarantee a response from a human support specialist within 24 to 48 business hours (Monday through Friday).
Operating Hours & Response Times
| Channel | Availability | Typical Response Time |
|---|---|---|
Email Support (support@tryonwigs.com) | Mon – Fri: 9:00 AM – 6:00 PM EST | 24–48 Business Hours |
| Cancellation Requests | 24/7 Monitored | Handled within 24 Hours |
| Technical Incident Reports | 24/7 Automated Monitoring | Priority Review |
Common Inquiries & Self-Service
Before sending an email, you may find instant answers in our resource pages:
- Subscription Cancellation: If you wish to cancel an active subscription, review our Refund & Cancellation Policy or reply directly to your purchase receipt email from our payment processor.
- Credit Pack Questions: Check our Frequently Asked Questions on the home page for details on how credit consumption works.
- Content Guidelines: Learn about supported photos and prohibited inputs in our Acceptable Use Policy.
- Data & Privacy: Read our Privacy Policy for details on our strict transient photo handling.
Mailing & Business Information
- Platform Name: Try On Wigs
- Website URL:
https://tryonwigs.com - Billing & Payments: Handled via PCI-DSS compliant payment gateways
- Customer Helpdesk: support@tryonwigs.com